The numbers for the first half of 2017 come from IMV's ServiceTrak program, which rates customer satisfaction in three categories: system performance, manufacturer performance, and OEM service performance. IMV has published the ratings in a series of infographics on its website.
In all, 65% of those surveyed reported satisfaction with their mammography system, with CT coming in at 62% and MRI rounding out the top three at 58%. Respondents were least satisfied with their radiography/fluoroscopy (R/F) systems, with 43% reporting that they were satisfied with their systems.
With respect to manufacturer performance, mammography also grabbed top ServiceTrak honors, with a 69% satisfaction level, with the top three rounded out by CT and MRI at 64% each. R/F units also landed at the bottom of this category, with a 45% satisfaction level.
In the service category, owners of CT scanners were most satisfied in the ServiceTrak survey, with 77% reporting satisfaction. The next highest levels were MR at 76% and x-ray at 74%. Occupying the bottom spot was R/F again at a 67% satisfaction level.
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