There's no question about radiologists wanting clinicians to communicate with them about the exams they've ordered, but making this process as efficient as possible can be challenging.
This presentation will explain how a dynamic rules-based Web application and queuing prioritization system decrease the amount of time spent on the telephone for routine inquiries and requests at the University of Southern California's Keck School of Medicine.
Dr. Richard Lee, a third-year radiology resident, will describe how software can generate the appropriate contact number for a clinician wishing to communicate with a radiologist. After clinicians select a type of radiology study and their originating department, a contact number is displayed based on the time, day of the week, and established daily and call schedule of the radiology department.
The presentation will assess the system's impact on call volume to emergency department radiologists, who, with this system in place, are no longer serving as a radiology clearinghouse for inquiries to the department.
